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We have worked hard to make ordering prescription products on our website as easy as possible. However, we understand that some people are more comfortable ordering over the phone. If you would prefer to order over the phone, you are welcome to call us toll free any time at (877) 367-4486. We will be happy to take your order and answer any questions you might have.
In order for us to ship a prescription product to you, we must first verify your prescription with your veterinarian. It's important to visit your veterinarian first before you order, even if you are ordering a medication your pet has taken in the past. Your veterinarian may need to examine your pet before approving a new prescription.
To order, use the browse or search feature to find the product you would like to purchase. Select the correct size or dosage, and click “Add to Cart.” Once you click “Add to Cart”, the site will walk you through the process of collecting medical information on your pet and veterinarian. We will also ask you whether you prefer to have us contact your vet, or whether you will be mailing us the prescription.
If you choose this option, you will need to provide your veterinarian's fax number. Our pharmacist will then fax a form for your veterinarian to sign. Once we receive an approval back from your veterinarian, we will ship your order.
If you choose to mail us your prescription, you must send us the original copy of the prescription signed by your veterinarian. According to US pharmacy law, photocopies, emails, or faxes cannot be accepted.
Once this is done, you can continue shopping or proceed to checkout. Prescription orders can be paid for just like any other order.
The process is quick and easy, and, aside from providing a bit of additional info about your pet & vet, there's nothing further you need to do!
Our goal is to ship your order as fast as possible. Because prescription orders involve communication with your veterinarian, it is important to allow a bit of extra time. Some veterinarians respond the same day, while others can take longer.
Once we have verified your prescription, we will package it and send it using the shipping method you choose at checkout. In most cases, standard or free shipping will take 3-5 business days to arrive. For faster shipping, 2-Day shipping is available at checkout.
Planning ahead is important to help expedite your prescription order. Here are some tips to ensure a smoother verification process:
Please mail the original copy of the prescription signed by your veterinarian to us at the following address:
9542-B Union Grove Road
Union Grove, AL 35175
We recommend mailing your written prescription via USPS First Class Certified Envelope. This method includes tracking and certifies that your prescription will arrive, offering you peace of mind.
Please ensure you send the original copy of your prescription. According to US pharmacy law, photocopies, emails, or faxes cannot be accepted.
All prescriptions are good for 1 year.
Refills may be provided at your veterinarian's discretion. Depending on the product and how often it may need to be reordered, your veterinarian may provide one or more refills when confirming your prescription with our pharmacist.
Refills may be ordered at any time during the period the prescription is valid (1 year), and we can ship them without having to contact your veterinarian again. (A check on our end by our pharmacist is still required.)
We will send you a reminder email approximately two weeks before your prescription product is due to run out. This email will contain a link you can click to begin your refill reorder.
Alternatively, you may sign into VIC.Pharmacy at any time and visit the "My Account" page. If you have refills available to order, they will appear there under the heading "My Rx Refills."
When you have ordered all of your refills, or when the year from your initial prescription date expires, we will need to re-verify your next order for this product.
We welcome our customers to provide prescriptions in advance. If you have a written prescription from your veterinarian, but you're not yet ready to order, you can still mail us the prescription. We will keep it on file for you, and when you are ready, all you'll need to do is pay and we can ship your order immediately.
Alternatively, you can ask your veterinarian to fax us in advance at 866-922-3360.
In either case, our pharmacist will review the prescription, and if it is approved, the order will be marked verified and set up for you to pay at your convenience. If you have a prescription on file with us, you can pay for it at any time by signing in and visiting the "My Account" page. If you have Prescriptions on File available to order, they will appear there under the heading "My Rxs on File."
Many customers have concerns about ordering medication online, and we understand! Unfortunately, there are sites out there offering counterfeit medication, or selling without the proper licenses.
We would like to reassure you that our company is fully accredited, and all of our product is genuinely sourced through appropriate channels.
We are approved by the National Board of Pharmacy for the Dot Pharmacy program (formerly the Vet-VIPPS program). The proof is in our domain name. Only pharmacies verified and approved by the National Board of Pharmacy can have a domain name ending in DOT Pharmacy. Look for the .pharmacy domain name when you order prescription medications online.
In addition to our certification from the National Board of Pharmacy, we are also individually licensed to sell in many US states. We can only ship prescription products into states where we are licensed. A complete list of current states is at the top of this page.
Unfortunately, due to pharmacy law, we cannot accept any returns of prescription orders.
We're happy to answer any further questions you might have. Just give us a call at 877-367-4486, or send us an email.